Last updated: 22 August 2026
The entire builder is free to use — you see your complete welcome book, in your chosen design, before paying anything. Payment only unlocks the watermark-free download.
If you're not happy for any reason within 14 days of purchase, email us at hello@makewelcomebook.com from the address you used at checkout and we'll refund you in full — no questions, no forms. Refunds go back to your original payment method, usually within 5–10 business days depending on your bank.
Under EU rules on digital content, the statutory 14-day withdrawal right ends once delivery of digital content begins with your consent (which happens the moment your purchase unlocks the download). Our voluntary guarantee above is broader than the statutory right — we honor the full 14 days regardless. Your other statutory consumer rights are unaffected.